Who
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Why
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When
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Building Operations front line staff |
The largest organizational touch-point is between our front line staff and their interactions with the other employees and users of the university. |
- Speak with front line staff as often as we can, whether through informal face-to-face conversations, through their supervisors (see below) or in structured formats.
- They also have weekly scheduled crew talks in each shop where you can address larger topics.
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Building Operations Heads and Subheads |
While the Heads and Subheads of Building Operations, as leaders of our crews, are an important audience in themselves, they are also key spokespeople to and information resources for our front line staff. |
- The Heads and Subheads should be briefed before any major change or initiative is put into place. This is separate from gathering their input into the change or initiative. As always this should be a two-way conversation that allows the Heads and Subheads to shape the best approach to inform with their employees.
- They also have a monthly meeting as a cross-functional group where you can address larger topics.
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Building Operations Managers, Facilities Managers, and professional employees |
The manager and professional layer of Building Operations are typically responsible for leading the implementation of projects and initiatives. The more informed this group is about other initiatives or projects, the better they can coordinate and act cohesively. The more coordinated we are at this level the smoother the ride will be for our front line employees and our customers. |
- They also have a monthly meeting as a cross-functional group where you can address larger topics.
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Building Operations Leadership Team (BOLT) |
As the senior leadership of BOLT
- This group contains the Managing Director, the core Superintendents, and the functional support staff that support Building Operations.
- They are the decision makers that approve the strategic framework that shapes which programs and initiatives are approved.
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- They also have a weekly meeting as a cross-functional group where you can address larger topics.
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