Custodial services

 

For information on Custodial Services’ cleaning standards during COVID-19, please visit facilities.ubc.ca/covid

UBC 24/7 custodial care

Custodial Services is responsible for the custodial care of UBC buildings. Our custodial team provides cleaning services and locking and unlocking of exterior doors, as well as set up for University functions and events including final exams and Congregation ceremonies.

Our team operates 24/7 with staff working days, afternoon, nights and weekend shifts.

Our vision is to be a high-performance team of empowered facilities professionals, dedicated to service excellence, recognized widely for leadership in sustainable facilities stewardship, and integral to the success of the University of British Columbia as it aspires to be one of the world’s best universities.

Services provided

Services we provide include:

  • custodial cleaning of all offices, classrooms, labs, and common areas
  • waste removal from buildings. For more information, see UBC Waste Management Recycling Programs
  • recycling and pop/can bins
  • pest control and monitoring
  • locking and unlocking of exterior doors
  • respond to emergencies, such as floods and plugged toilets
  • cleaning restricted areas upon request

Fee for service

Services we provide on request (fee for service):

  • special project/event cleaning such as exams, graduation, weddings, movie shoots, etc.
  • renovation/construction cleaning
  • interior and exterior window cleaning
  • window blind cleaning
  • carpet and furniture cleaning
  • set up and break down during events
  • table and chair delivery

Cleaning procedures

Our cleaning procedures utilize industry standard disinfectants and cleaners, which prevent the spread of germs and are effective against bacteria and virus pathogens.

Routine cleaning follows industry standards laid out by the Association of Higher Education Facilities Officers (APPA), which are a blended approach designed to manage risk. Our cleaning standards comply with APPA’s best practices and align with the recommendation of the BC Centre for Disease Control.

Custodial staff are trained to clean using a range of different techniques including decontamination practices to limit the spread of infectious material.

Cleaning frequencies

Keeping UBC safe and clean is a shared responsibility.

  • Common areas: Custodial Services will continue to clean main corridors, elevators and stairwells, refill hand washing supplies (soap, paper towel, sanitizers stations at building main entrances) where dispensers are installed in common areas.
  • Laboratories: Building Operations is not responsible for cleaning any laboratory equipment and will not be using cleaning products on laboratory counters. In these spaces, Custodial Services will empty regular garbage cans and sweep floors.
  • Offices: Offices are cleaned at night once every two weeks. Office occupants are expected to bring their bins to the centralized sorting stations provided on all floors in each building.
  • Shared areas (Office kitchens, meeting room, etc.): Resume normal use supplemented by daily cleaning schedule.
  • Teaching spaces (Classrooms, lecture theatres, etc.): Daily cleaning from Monday to Friday. Cleaning will include wiping down high-touch point surfaces (door handles, table tops, etc.).
  • Washrooms: Washrooms are cleaned once per day, and additionally, sanitized at least once over a 24-hour period.
  • Workstations: Desktops and personal items are not cleaned by Custodial Services. Everyone is encouraged to wipe down their own work surfaces and common office equipment regularly. Please consult with your supervisor/manager to determine your department’s approach to procuring these supplies.

Deposits for social parties and events

Events booked through UBC Scheduling Services may incur an additional fee payable to Custodial Services, depending on the amount of attendees, if food is served, and the length of the event.

Some venues require Custodial Services to be scheduled before they will allow rental of their space.

Locking/Unlocking

If the event occurs outside of the venue’s normal operating hours, and the building is not on the Secure Access System, Custodial Services will assign a staff member to unlock/lock the venue before and after the event:

Early unlocking $25.00
Late locking $25.00
Both $50.00

Extra cleaning

For weekday events with an attendance of over 100 and/or at which food will be served, a service request is required to schedule extra cleaning. Extra cleaning is charged at $39 per hour.

For weekend events with an attendance of over 100 and/or at which food will be served, there will be a minimum 4 hour extra cleaning charge.

Your invoice will be emailed to you after your event is complete.