Building Operation’s Audiences

Audiences within Building Operations

Who

Why

When

Building Operations front line staff The largest organizational touch-point is between our front line staff and their interactions with the other employees and users of the university.
  • Speak with front line staff as often as we can, whether through informal face-to-face conversations, through their supervisors (see below) or in structured formats.
  • They also have weekly scheduled crew talks in each shop where you can address larger topics.
Building Operations Heads and Subheads While the Heads and Subheads of Building Operations, as leaders of our crews, are an important audience in themselves, they are also key spokespeople to and information resources for our front line staff.
  • The Heads and Subheads should be briefed before any major change or initiative is put into place. This is separate from gathering their input into the change or initiative. As always this should be a two-way conversation that allows the Heads and Subheads to shape the best approach to inform with their employees.
  • They also have a monthly meeting as a cross-functional group where you can address larger topics.
Building Operations Managers, Facilities Managers, and professional employees The manager and professional layer of Building Operations are typically responsible for leading the implementation of projects and initiatives. The more informed this group is about other initiatives or projects, the better they can coordinate and act cohesively. The more coordinated we are at this level the smoother the ride will be for our front line employees and our customers.
  • They also have a monthly meeting as a cross-functional group where you can address larger topics.
Building Operations Leadership Team (BOLT) As the senior leadership of BOLT

  • This group contains the Managing Director, the core Superintendents, and the functional support staff that support Building Operations.
  • They are the decision makers that approve the strategic framework that shapes which programs and initiatives are approved.
  •  They also have a weekly meeting as a cross-functional group where you can address larger topics.

Building Operations’ UBC-wide audiences

Who

Why

When

UBC Senior Management To ensure a ‘no surprises’ policy on high risk/high profile issues. Communicating upwards to UBC senior management is a good idea to share information that is high risk and high profile and could impact the university’s reputation.
Building Administrators Building Administrators are staff responsible for the day-to-day activities within the building on the Point Grey Campus—from bookings to sending in service requests. They are an important group to communicate information to. If there is ever anything that will impact how a Business Administrator contacts Buildings Operations regarding maintenance issues they need to have this information communicated to them.
Maintenance contract holders
Energy & Water
Students Students are at the heart of why we work at UBC and Building Ops. We often work behind the scenes but there may be times when it is appropriate and necessary to communicate with this large group. Communicate when an initiative directly impacts students or is connected to wider UBC objectives that may be relevant, such as sustainability issues.
Staff Staff are a large group on campus who have a vested interest in UBC’s buildings and grounds. Can use appropriate channels to communicate Building Operations’ good news stories that illustrate how they contribute to UBC objectives for example.
Faculty Faculty are a large group on campus who have a vested interest in UBC’s buildings and grounds. Can use appropriate channels to communicate Building Operations’ good news stories that illustrate how they contribute to UBC objectives for example.

Building Operations’ external audiences

Who

Why

When

AAPS Represents the Management and Professional staff in Building Operations.  Communication with this group is important if there are any UBC-wide, or Building Ops initiatives or proposed changes that will affect union employees. Get in touch with Chris Freek for immediate support if you need to communicate with the unions of UBC.
CUPE 116 The bulk of Building Operations employees are represented by Local 116. Communication with this group is important if there are any UBC-wide, or Building Ops initiatives or proposed changes that will affect union employees. Get in touch with Chris Freek for immediate support if you need to communicate with the unions of UBC.
IUOE 882 Represents a modest number of Building Operations trades employees. Communication with this group is important if there are any UBC-wide, or Building Ops initiatives or proposed changes that will affect union employees. Get in touch with Chris Freek for immediate support if you need to communicate with the unions of UBC.
Industry organizations Building Operations has relationships with many industry organizations across B.C. and Canada such as the APPA and the PCAPPA. As industry leaders we can feed into the communications channels of industry organizations.