Service standards

Cleaning to APPA standards

Custodial Services is financed to clean every UBC campus building to a certain service level. These levels are based on industry standards developed and published by the Association for Higher Education Facilities Officers (APPA) and involve a sliding scale from 1 to 5. Level 1 provides the highest standard of cleaning service, and is the most expensive, while Level 5 is the lowest. Each level sets out a range of tasks that must be accomplished in each and prescribes their frequency.

Cleaning standards: offices

Level 1 Level 2 Level 3 Level 4 Level 5
clean telephones daily twice
weekly
weekly quarterly monthly
empty waste containers daily twice
weekly
twice
weekly
weekly not performed
spot clean walls, partition, doors alternate day weekly monthly quarterly not performed
dust furniture and flat surfaces alternate day weekly monthly quarterly not performed
vacuum carpet and straighten furniture daily twice
weekly
weekly weekly weekly

Cleaning standards: washrooms

Level 1 Level 2 Level 3 Level 4 Level 5
clean mirrors daily daily daily daily daily
clean / disinfect urinals daily daily daily daily daily
clean / disinfect toilets bowls daily daily daily daily daily
clean wash bowls daily daily daily daily daily
scrub floors weekly weekly monthly monthly semi-monthly
restock soap and toilet paper daily daily daily daily daily
sweep / dust-mop floors daily daily daily daily daily
wet-mop floors daily daily daily daily daily
empty waste containers daily daily daily daily daily
spot-clean walls and doors daily weekly weekly weekly weekly
clean partitions and doors daily weekly weekly weekly weekly
dust open, flat surfaces daily daily daily daily daily

Cleaning standards: research labs

Level 1 Level 2 Level 3 Level 4 Level 5
clean telephones daily twice
weekly
twice
weekly
weekly weekly
sweep, dust-mop floors daily daily twice
weekly
twice
weekly
weekly
damp-mop floors daily daily twice
weekly
twice
weekly
weekly
empty waste containers daily daily daily alternate day daily
spray-buff / burnish floors daily weekly monthly quarterly quarterly
clean lab sinks daily not performed not performed not performed not performed

Cleaning standards: classrooms

Level 1 Level 2 Level 3 Level 4 Level 5
clean chalkboards and trays daily daily daily daily daily
spot clean walls and doors daily weekly weekly monthly monthly
clean erasers daily daily daily daily weekly
spot-clean carpets daily weekly not performed not performed not performed
vacuum carpet and straighten furniture daily daily alternate day alternate day alternate day
empty pencil sharpeners daily daily daily alternate day not performed
empty waste containers daily daily daily daily daily
dust flat surfaces daily weekly weekly monthly weekly

Customized custodial services

Faculties who desire a higher level of service in their facilities should contact us to determine exact needs and an appropriate charge for the service. We’ve developed a fully customizable custodial service package that can help us work with you to identify exactly what parts of your facilities you want expand service in and an appropriate charge for doing it. We can blend service levels on different components of your facility, giving you the exact service you need at a precisely determined charge. In many cases, the square footage rate required to bring a higher level of service to your facility will fit comfortably within your department’s budget. Contact your Facilities Manager for more information on this program.