Custodial services

* For information on Custodial Services’ cleaning standards during COVID-19, please click here*

UBC 24/7 custodial care

Custodial Services is responsible for the custodial care of UBC buildings. Our custodial team provides cleaning services and locking and unlocking of exterior doors, as well as set up for University functions and events including final exams and Congregation ceremonies.

Our team operates 24/7 with staff working days, afternoon, nights and weekend shifts.

Our vision is to be a high performance team of empowered facilities professionals, dedicated to service excellence, recognized widely for leadership in sustainable facilities stewardship, and integral to the success of the University of British Columbia as it aspires to be one of the world’s best universities.

Services provided

Services we provide include:

  • custodial cleaning of all offices, classrooms, labs, and common areas
  • waste removal from buildings. For more information, see UBC Waste Management Recycling Programs
  • recycling and pop/can bins
  • pest control and monitoring
  • locking and unlocking of exterior doors
  • respond to emergencies, such as floods and plugged toilets
  • cleaning restricted areas upon request

Fee for service

Services we provide on request (fee for service):

  • special project/event cleaning such as exams, graduation, weddings, movie shoots, etc.
  • renovation/construction cleaning
  • interior and exterior window cleaning
  • window blind cleaning
  • carpet and furniture cleaning
  • set up and break down during events
  • table and chair delivery

Cleaning procedures

Our cleaning procedures utilize industry standard disinfectants and cleaners, which prevent the spread of germs and are effective against bacteria and virus pathogens.

Routine cleaning follows industry standards laid out by the Association of Higher Education Facilities Officers (APPA), which are a blended approach designed to manage risk. Our cleaning standards comply with APPA’s best practices and align with the recommendation of the BC Centre for Disease Control.

Custodial staff are trained to clean using a range of different techniques including decontamination practices to limit the spread of infectious material.

Cleaning frequencies

Custodial Services default tasks and schedules are based on standards set by APPA. These are adjusted as needed based on risk analysis.

For more information, see our Service Standards.

Deposits for social parties and events

Events booked through UBC Scheduling Services may incur an additional fee payable to Custodial Services, depending on the amount of attendees, if food is served, and the length of the event.

Some venues require Custodial Services to be scheduled before they will allow rental of their space.


If the event occurs outside of the venue’s normal operating hours, and the building is not on the Secure Access System, Custodial Services will assign a staff member to unlock/lock the venue before and after the event:

Early unlocking $25.00
Late locking $25.00
Both $50.00

Extra cleaning

For weekday events with an attendance of over 100 and/or at which food will be served, a service request is required to schedule extra cleaning. Extra cleaning is charged at $36 per hour.

For weekend events with an attendance of over 100 and/or at which food will be served, there will be a minimum 4 hour extra cleaning charge.

Your invoice will be emailed to you after your event is complete.