Custodial Services keeping your facility clean and sanitized

With the recent announcement from the province on easing COVID-19 restrictions, Building Operations wants to reassure you that Custodial Services has been keeping your facility clean and regularly sanitizing high traffic and high touch-point areas.

Routine cleaning is scheduled daily, as per regular operations, and  continues to follow industry cleaning standards ISSA Canada and  APPA Leadership in Educational Facilities, which are a blended approach designed to manage risk and cleaning standards during COVID-19.

How are we cleaning?

  • Cleaning schedule: Custodial Services cleaning will take place on weekdays only. The following shift schedule can be accommodated:
    • Buildings that have UBC Executive approval for use: Buildings are accessible from 7:00 a.m. to 6:00 p.m. Monday to Friday. Buildings must be vacated by 6:00 p.m. for proper cleaning.
    • Buildings that have labs with 1-shift per day: Buildings are accessible from 7:00 a.m.–6:00 p.m. Buildings must be vacated by 6:00 p.m. for proper cleaning.
    • Buildings that have labs with 2-shifts per day: Building are accessible for Shift 1 from 7:00 a.m.-12:00 p.m. and must be vacated by 12:00 p.m. For Shift 2, the building is accessible from 3:30 p.m.–8:00 p.m. and must be vacated by 8:00 p.m. The buildings must be vacated between shifts to allow for proper cleaning. Up to 120 lab spaces can be cleaned in this three-hour window.
  • Common areas: High touch points areas in main corridors, elevators and stairwells are cleaned at least twice per day over a 24-hour period.
  • Hand sanitizers: Hand sanitizing stations located at the main entry for each building are refilled by Building Operations. The main entry is where the building’s name signage is located.
  • Laboratories: Building Operations is not responsible for cleaning  any laboratory equipment and will not be using cleaning products on laboratory counters.
  • Classrooms: When in-person classes are in session, all classroom spaces on the Point Grey Campus are sanitized once per day Monday to Friday by Custodial Services as per APPA standards for educational institutions.
  • Offices: Offices are cleaned once every two weeks
  • Washrooms: Washrooms are cleaned at least twice per day over a 24-hour period.
  • Workstations: Desktops and personal items will not be cleaned by Custodial Services. We encourage individuals to clean these items regularly.

What to consider if you are returning on campus

  • Supplies for physical distancing: Building Administrators will receive a package with supplies to implement physical distancing protocols. This includes floor decals and coloured marking tape selected by Building Operations to prevent the damaging of surfaces and floors. Please use the products in the package to implement plans for circulation, direction, queuing, and layout.
  • Elevator signage: Elevator signage will be installed in elevators to provide elevator capacity guidelines for physical distancing protocols.
  • Drinking fountains: All water drinking fountains are taped off as they are not to be used.
  • Limited resources: Building Operations currently has limited resources to assist students and faculty members regarding infrastructure for research projects.
  • Health & Safety: For more information on health and safety and returning on campus, visit

How should I order plexi-glas® ?

  • Plexiglas or similar polycarbonate sheets are being widely used to create lightweight physical barriers between people at high volume locations.
  • The procurement of plexiglas should be ordered by the faculty or department.
  • Should you require ordering plexiglas for your reception area or office, please only order free standing plexiglas and nothing to be affixed to counter tops. Please use the supplied floor tape from Building Operations should you require tape to secure plexiglas barriers.
  • Building Operations has identified some recommended types of counter-top plexiglas that are available for ordering by the faculty or department:
  • For more information regarding effective barriers for work spaces, please refer to WorkSafeBC guidelines.

Who should I contact for any questions and inquiries regarding my building or space?

  • Please contact your Building Administrator.
  • Your Building Administrator will submit a request to the Service Centre on behalf of you, or work directly with your Facilities Manager for larger issues.
  • If the matter is urgent or for emergencies, please contact the Service Centre at 604-822-2173.


For more information on your building during COVID-19, please visit