Building Operations Weekly

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Graduation Ceremonies on November 22 – 24. Watch Out for Increased Traffic and Closures

UBC Congregation Ceremonies will be held at the Chan Centre on November 22 – 24. To ensure graduates and their visitors have a stress-free and enjoyable ceremony, the Rose Garden parkade is limited to guests only. Expect to see high traffic volume along the roadways.

Thanks in advance to Custodial and Soft Landscape for supporting these events and making the campus look so good.


Tool Crib Window Closes December 4th

Tool Crib and Stores are undergoing a reorganization to be able to provide better service to clients.

What is changing? Stores and Tool Crib will be amalgamating!

Why change?

  • To allow greater flexibility thereby properly covering busy periods
  • To increase depth of knowledge which will help in sharing the workload
  • To attract and retain the right staff which can pave the way for succession planning

When? Stage 1 happens on December 4 when the Tool Crib window will close and move to the current Stores window.

We will continue to provide updates on the reorganization. Stay tuned.


Report All Incidents to First Aid for Proper Documentation and Follow Up, if required

It is imperative and in the best interest of workers to report all strains, minor cuts etc. to your supervisor immediately. They will direct you to first aid to document your injury. We now have a great resource in Dustin Szeto who is the new full time first aid attendant. If you are working after hours or on the weekend and a regular first aid attendant is not on duty, please contact 2-4444 as the fire hall is an excellent option for first aid treatment. This will protect you in the event that the injury gets worse overnight and you need medical treatment or are unable to return to work. What seems like a minor shoulder, knee or back twinge can often become worse overnight as your body can be slow to react. Seeking first aid and immediately icing the injury, or modifying your duties for the remainder of the day, can go a long way to help you avoid a painful day after. Also in the event that the injury gets worse, it raises red flags with WorksafeBC if you do not have a first aid report or the injury was not noted by your supervisor.


Mark Your Calendars for Upcoming Demonstrations of New Buildings

November 28 – 29: Chan Gun

  • Mechanical/Plumbing
  • BMS/Controls

December 19: UBC Life Building (Old SUB Renewal)

  • Elevators
  • Fire Life Safety
  • Sprinklers
  • Tour of Egress Routes


UBC Life Building (Old SUB) Handover Coming Soon

Here is a summary of the roles and responsibilities for the phased handover of the UBC Life Building.

Building Operations will respond to the following systems in occupied spaces only starting December 22, 2017:

  • Fire Alarm
  • Sprinklers
  • Elevators, entrapments only
  • Custodial

UBC Properties Trust will provide egress plan and signage for occupied areas.

Contractors will be responsible to operate and maintain the following systems addressing any and all issues related to these systems including all occupied spaces until handover is complete.

  • Mechanical
  • Plumbing
  • BMS/Controls

Contractors are to provide a Plan B heating strategy should the primary heating system not function properly in occupied spaces.


Leadership Development Session on “Having Difficult Conversations” Is Open for Registration

Considered by many to be the best course of the series. Who wouldn’t want to handle those difficult conversations with more skill and less stress? Sign up soon as sport are filling up.


Leadership Training from One Staff’s Perspective

Thanks to Nicholas Banquero from the Custodial crew for submitting this:

 “Before going any further, I would like to commend and extend my heartfelt felicitation to the Building Operations Managements who painstakingly proposed and implement the two seminars that I attended: Communicating Effectively and Building Emotional Intelligence. To the people behind this great success, thank you so much and job well done.

On communicating effectively

As an immigrant from the Philippines, I’ve learned to communicate in our own way but working in a diverse and multicultural environment is a different story.

Communicating effectively was focused on how to communicate effectively in the workplace, understanding communication styles, how to give feedback, dealing with negativity, gossip and rumors.

This training has broadened my perspective on how to respond to different people with different backgrounds and levels of expertise. It was emphasized that we should THINK (is it True, Helpful, Inspiring, Necessary and Kind?) before we speak.

On using Emotional intelligence to build good working relationship

After learning on how to communicate effectively using the THINK technique, the second set of training was focused on using emotional intelligence to build good working relationship is an excellent platform to learn the different emotions of the people around us.

Goleman (1998) says that “Emotional intelligence refers to the capacity for recognizing our own feelings and those of others, for motivating ourselves and for managing emotions well in ourselves and our relationship”.

This training helps us identify our real self through self-awareness and become an agent of change beginning from our inner self and reflects it to other custodians.

The most significant thing that I learned is about making your personal emotional intelligence strategies by acknowledging our self, building relational competence, being aware of our self through self-regulation to building relationship by catalyzing change.

Be an agent of change for the betterment, start within yourself being a model and become a cheerleader to others.

Finally, people who are emotionally intelligent eliminates negative self-talk, forgives and will always rise above.”


Quick Updates


Welcome to UBC: Saphira Coutts, Bradley Haywood, Benjamin Scott, Jacob Pawer and Kai Qian


2017 Staff Excellence Awards Nominations Close on November 24, Friday


NPS score remained at 78% with 5 new promoters.


Reminder to take the Workplace Experience Survey, Closes November 21


Effective November 16th 2017, Stores and Tool Crib Will Be Closed Every Thursday from 12:00 – 12:30 pm. Plan your work accordingly.


Exam Period Begins Tuesday, December 5 until Wednesday, December 20